Frequently Asked Questions
Everything you need to know about shopping with Anna & Rose Toronto.
What is the typical shipping timeframe for orders within Canada?
For our Toronto-based customers and those across Canada, standard shipping typically takes 3-7 business days. Express shipping options are available at checkout if you need your pieces sooner.
What is your return policy for seasonal collections?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I ensure I select the correct size?
Each product page features a detailed size guide tailored to that specific garment. If you are between sizes, we generally recommend sizing up for our structured pieces or contacting our style consultants for personalized advice.
Do you offer international shipping outside of North America?
Yes, Anna & Rose Toronto ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Duties and taxes are calculated at checkout for most regions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay. We also offer flexible payment installments through Afterpay.
Are your garments ethically manufactured?
At Anna & Rose, we prioritize ethical production. We partner with audited factories that ensure fair wages, safe working conditions, and sustainable manufacturing processes for all our fashion lines.